Tuesday, July 14, 2009

i've had it with customer care. HAD IT.

i had the wonderful fortune of finally getting thru to an hdfc phone banker this morning. this is after trying about 234658 times on 3-4 different days, trying to understand their mindboggling ivr system and navigate through it, to get to where i need to be. or at least thats where i think i need to direct my query. after repeatedly making them understand that i cannot give them my debit card number to verify, as my debit card has no numbers -- seeing as how iv been using the same card for 5 years now, and the numbers are all erased! and after going all over the place, just to speak to an incompetent ninny (IN) at hdfc.

me: id like to request for a new ipin please
IN: please be on hold while i make a request
(annoying stuck record indian string instrument music follows for an eternity)
IN: i have made a request. your new ipin will be send to your mailing address withint seven working days
me: id like to change my mailing address please. iv changed my residence
IN: we cant do that on the phone, pleases go to your nearest branch
me: the nearest branch, where i opened the account is always closed..this is in malleswaram. what should i do?
IN: please go to the nearest branch
me: yes, the malleswaram branch seems to have shut down, where should i go?
IN: please go to the nearest branch
me: is there anything else nearest to me? can you give me another option please
IN: no madam, please go to the nearest branch
me: can you give me an alternative branch? the one nearest to me is closed.
IN: no madam there is nothing else 'nearest' to you

sometimes i think theyre a species in themselves. genetically engineered for customer care jobs.

1 comment:

akshay said...

paapa some halli guggu who is new to the inglees language must be.

if you really want to die on IVR, call fame cinemas. both lido and symphony come under one call centre, and NO human help. just the machine. so you can never find out if they have tickets available last minute.

dsp@hdfc.com -- email him. be nice, he's the chairman.